Last Updated: 2 April 2025 

Thank you for shopping with Oldenburg Groeup Pty Ltd. This policy outlines our dispatch and
delivery procedures for online orders of dried food products.

1. Order Processing & Dispatch
- Orders are typically processed within 1 business days** (excluding weekends and public holidays).
- During peak seasons or promotions, processing times may be slightly longer (we will notify you if
delays occur).
- Once your order is dispatched, you will receive a confirmation email with tracking details (if
available).

2. Shipping Options & Delivery Times
We offer Express Shipping to arrive at your destination within 2-5 working days by courier.
We do not charge shipping fee however, we endeavour to deliver to you with the quickest and most
reliable courier company.

*Delivery times are estimates and not guaranteed.*

3. Shipping Destinations
- We currently ship all parts of Australia, all countries in the world except North Korea, and Africa.
- International orders may be subject to:

- Customs fees, taxes, or import duties (buyer’s responsibility).
- Longer delivery times due to customs processing.

4. Tracking Your Order
- Once dispatched, you will receive a tracking number (if available) via email.
- Use this number to monitor your shipment on the courier’s website.
- If no tracking is provided, allow the estimated delivery window before contacting us.

5. Failed or Delayed Deliveries
- Incorrect Address: If a package is returned due to an incorrect address, you will be responsible for
reshipping costs.
- Missed Delivery: If the courier attempts delivery but fails, they may leave a card with instructions
for redelivery or pickup.
- Carrier Delays: We are not liable for delays caused by shipping carriers, weather, or customs.

6. Damaged or Lost Packages
- Damaged Goods: If your order arrives damaged, contact us within 2 days** with photos for a
replacement or refund.
- Lost in Transit**: If your package does not arrive within 3 days of the expected delivery date,
contact us for investigation.

7. Changes to Orders After Dispatch
- Once an order is shipped, we cannot modify the delivery address or cancel it.

8. Contact Us
For any dispatch or delivery concerns, please contact:
**Email:buy@oldenburg.world
**Phone: +61403066518

This policy is subject to change. Please check back for updates.

By placing an order, you agree to our Dispatch and Delivery Policy.

Disclaimer: Delivery times may vary based on location and carrier conditions. We recommend
ordering in advance for time-sensitive needs.